(draft). faq ✍️
Do you have a shop I can visit?
We are available online only in order to keep our costs low and prices affordable, however, you can rest assure that what you see online is what you get. We are proud of the items we carry as they all have good material and craftsmanship as describe.
Where does Sparks originate from?
You can read more about our brand here.
Why are your prices so low?
We cut out the middlemen and ship directly to you from our centralised warehouse. We sell exclusively online and in seasonal pop-up stores so we also cut out the high street store rental. This means we don’t have to charge you the traditional 6-8X markup other retailers rely on.
What is your sizing like?
Our sizing for activewear is quite diverse. You can see our size guide here. However, as sizing may vary between different designs, we strongly recommend you to check the size chart and fit note under each individual item.
What is your exchange and return policy?
We do not offer exchange at the moment but you can return your items if you are not satisfied with them! Please see our return policy here.
How much is shipping?
To see more information regarding our shipping policy, visit here.
Where do you ship?
We can ship anywhere, but most of our customers are from Singapore, Hong Kong, Taiwan, Malaysia, Australia, New Zealand and the US. You can visit this page to know more about estimated days of arrivals, etc.
What fabric do you use?
Our activewear is mostly made of a blend of nylon and spandex, which has a cottony soft feel to it and is sweat-wicking. They are also quick-drying. We also use mulberry silk and tencel modal for our undergarments in the non-activewear line.
How do I get in touch with you?
We love talking to our customers! If you have any questions, please email us on firstname.lastname@example.org or click 'Chat with Us' on the bottom right corner of this website. You can also contact us via Facebook or Instagram. Our Customer Care team will get back to you asap.