Shipping & Tracking
*Please note that due to the COVID-19 situation, delivery may take longer than usual. We're grateful for your patience. Send an email to firstname.lastname@example.org if you have got questions about shipping and delivery!
When will my order be shipped?
Please allow for 5 business days (Monday to Friday) for us to process your order. We will assign one of our staff to look after your order personally, and to be in touch with you. During sales period, processing time may take longer.
How much duty and tax will I have to pay?
If you fall within the named countries in the chart above, you will not be required to for customs under normal circumstances (with the exception of the UK and Canada). For other countries, we're unable to supply estimated duties and taxes. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
How can I track my order?
Once your order has been dispatched, we will send you an email with the tracking number. If you have trouble finding the tracking link, please see below.
For orders to Singapore, please track here.
For orders to Hong Kong, please track here.
For orders to the US, please track here.
For orders to the UK, please track here.